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Support & Technical Resources
This section provides structured technical guidance, troubleshooting support and service policies to help you manage your system confidently throughout its lifecycle.
Whether you are a homeowner, facilities manager, installer partner or commercial client, you will find clear and practical information below.
Heating System Troubleshooting
If your heating system is not performing as expected, we recommend carrying out a series of simple checks before arranging a call‑out.
These checks resolve the majority of issues quickly and help avoid unnecessary service visits.
Delivery Inspection & Damage Reporting
To ensure your products arrive in perfect condition and that any transit damage can be resolved efficiently, it is essential that goods are inspected immediately upon delivery.
Our structured inspection and reporting process ensures claims can be processed quickly and without delay.
Service, Repair & Call‑Out Policy
Where on‑site attendance is required, our service process is clear and transparent.
This includes:
Call‑out fees
Labour rates
Warranty considerations
Installer responsibility guidance
Safe access requirements
Before booking a call-out, this guide helps you understand what to expect and what is your responsibility as an owner.
Technical Support Contacts
For control‑related queries (including Delta Dore systems, applicable to systems with smart controls, direct manufacturer technical support may resolve the issue more quickly.
If you are unsure where to begin, please contact our team and we will guide you to the appropriate route.
ARC Thermal Solutions operates structured, process‑led support to ensure systems continue to perform safely, efficiently and in line with their design intent.
If you require assistance not covered within these resources, please contact us directly.
Warranty & Liability Overview
All ARC systems are supported by manufacturer warranties and, where applicable, workmanship warranties.
Our warranty overview explains:
What is covered
What is not covered
How to make a claim
Expected resolution process
Our warranty applies to all ARC systems and covers manufacturing defects. This overview sets out the key terms so you know where you stand.
Related Policies
For full contractual terms and additional detail, please refer to: